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FAQ


ORDERING

1)HOW DO I ORDER ONLINE?

Add items to your shopping bag by clicking on the first item you wish to purchase. Choose the color, size, and quantity you want then click add to shopping bag. After reviewing your purchase, you can continue shopping by clicking on a category or click start checkout. You will be asked for your shipping information, which is the address you wish to have the package shipped to. Once you done you will automatically redirect to your PAYPAL account to complete the transaction. If this is a referral or a coupon, please be sure to include a message. Now double-check your order and click on complete checkout to submit your order. You will receive an on screen receipt and an e-mail order confirmation will follow shortly. Make sure you write down your order number just in case you need to reference it later.

2)WHAT PAYMENTS DO YOU ACCEPT?

We accept PAYPAL. You may pay with Visa, Amex, Master Card, Discover, E-Check, or any Debit Card through PayPal, Pay By Cash and  money order.

3)WHAT DO YOU PREFER PAYPAL AS YOUR PREFERRED PAYMENT TRANSACTION?

We choose PAYPAL because this is the safest payment transaction for customer transactions. Paypal is a secure payment processor. When you pay with Paypal, your credit card and bank numbers are never seen by Ladiesfashionsense.com. Your financial information stays safe. Plus, you’re protected 100% against unauthorized payments sent from your account.

 Paypal keep your bank and credit card details private from ladiesfashionsense.com. Paypal use the latest encryption technology (Secure Sockets Layer, or SSL) and is also Verisign secured.
4)HOW TO ORDER BY PHONE?

Sorry, at this time, we are unable to process orders by phone or fax. We only process orders online for your easiest convenience. We answer support questions through our online support system. This system has been optimized so that most questions and  are answered within 24 hours. You are more than welcome to submit several questions to us at a time.

5)PRICING & SALES TAX

The prices displayed on the Web sites are quoted in US dollars and are valid and effective only in the US. For international orders please click on Currency calculator to get the accurate sale price www.xe.com.

It is very important that your order is processed correctly. We are required by law to collect tax on all sales made within the state of Florida. Sales tax does not apply to orders shipped to other states.

 Please note that onscreen total reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped. If you have questions about the tax rate on your invoice, please contact us by email 

6)DO YOU HAVE THIS ITEM IN ANOTHER SIZE OR COLOR?

Most likely yes! Our entire inventory is listed in our store, if you cannot find what you are looking for, and then the item is already sold out.

7) WHO CAN I SPEAK TO ABOUT THE SIZE AND FIT OF A CERTAIN ITEM?

There is a comprehensive domestic & international size guide available on Ladiesfashionsense.com, which can be viewed here. If you require further details, please contact the customer services team, who will be happy to offer you further assistance.

8)ARE THE COLOR OF YOUR ITEMS ACCURATE?

Ladiesfashionsense will make every reasonable effort to display its merchandise as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. As a result, Ladiesfashionsense cannot be held responsible for the display of any color, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. We will do our best to describe the item to you as accurate as possible.

9)DO YOU HAVE A TRACKING NUMBER?

You will receive a shipping confirmation email with your tracking number the moment we package your order.

Once you have your confirmation number, Please click here to be redirected to the USPS website for you to track your order.

10)WHAT ARE THE MEASURMENTS / SIZE CHART?

There is a comprehensive domestic & international size guide available on Ladiesfashionsense.com, which can be viewed here. If you require further details, please contact the customer services team, who will be happy to offer you further assistance.


RETURNS & EXCHANGES

11)DO YOU ACCEPT RETURN ITEMS?

Our goal is 100% satisfaction for your purchase from Ladiesfashionsense. All Online purchases may be returned or exchanged within 21 days from the date of purchase for a full refund. All On Sale merchandise  can only be returned for store credit. All items marked Clearance are final sale and non-refundable.

 Please send all returns and exchanges to:
Ladiesfashionsense  : 7 via de casa Sur #103
                                    Boynton Beach, Florida 33426 USA

 Securely package the return merchandise and invoice in an appropriate shipping box or envelope, and send back to the above address. We will not  be responsible for items lost in transit and any lost package claims must be made by you, the sender. For this reason, we strongly recommend insuring your package.

12) WHERE DO YOU SHIP & WHAT ARE THE SHIPPING RATES?

We ship to the United States (50 States) & Worldwide.  Please refer to the shipping rate chart for pricing.

13)DO YOU SHIP TO APO/FPO ADDRESSES?

Yes we do. We are proud to offer shipping to APO/FPO addresses so you can send items to friends and family serving in the military. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. The estimated delivery is from  5 to 7 business days once the order has been shipped; however, some destinations may take up to 21 days.

14) HOW DO I ENTER APO or FPO ADDRESS ON THE ORDER FORM?

If you're placing an order for shipment to an APO/FPO address, enter "APO" or "FPO" in the "City" field followed by "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific. Then choose the appropriate military state designation in the dropdown menu for "State." Then, enter the appropriate ZIP code and follow the steps to finalize your order. Please allow extra time for delivery to these locations. For help with shipping to APO/FPO addresses, please follow these steps:

  • Country field: Select "United States" toggle button on the top on the form
  • City field: Enter "APO" or "FPO"
  • State field: Select "Armed Forces Americas (except Canada)," "Armed Forces Africa," Armed Forces Canada," "Armed Forces Middle East," Armed Forces Europe," or "Armed Forces Pacific" depending on where the recipient is stationed
  • Zip code: Enter zip code associated with the APO/FPO address
15)DO YOU OFFER COMBINED/DISCOUNTED SHIPPING?

Yes of course! If you buy more than one items, we will combine all orders to save on shipping.

15)WHAT IS THE FABRIC?

We offer the highest quality, easy to care for and comfortable fabrics. Polyester/nylon, rayon, silk, satin, cotton, linen and spandex blends. All items content will be stated in the description. To learn more about fabrics, visit our fabric descriptions page.

16)HOW LONG DOES SHIPPING TAKE?

Once payment is received and or cleared, items are shipped within 24-48 hours. USA 3-5 days average transit time, Canada 5-10,
international 10-14 days average. In some cases, heavily combined orders take longer.

All e-check payments through PAYPAL have a waiting period of 3-4 business days until it clears.  Your item will be shipped when e-check clears.
Money orders and personal checks have a waiting period of 7-10 business days until it clears.  Your item(s) will be shipped once payment has cleared.
17)WHAT SHIPPING CARRIER DO YOU SHIP USE?

 

All orders from Ladiesfashionsense.com are shipped via USPS  Priority Mail which usually takes between 3-5 days for Domestic and 5-10 days for International deliveries. 

18)DO WE OFFER OVERNIGHT OR EXPRESS SHIPPING?

Yes,we do.  Buyers pay additional fee for overnight or express shipping. 

19)HOW DO I KNOW IF THE ITEM WAS SHIPPED?

We will send you a shipping notification along with a tracking number once your item has been shipped.

20)DID YOU RECEIVE MY PAYMENT?

If we have received your payment then you will receive a shipping notification email within 24-48 hours.

21)WHERE IS MY ITEM?

We will always advise you when your item is being ship. If you have not received your item in the allotted time we are truly sorry. We will do whatever it takes to find a solution. We will try to track the item. In most cases all items are returned to the sender. In this case, we reship at our cost; unless we were given an incorrect shipping address.

22)HOW DO I KNOW IF MY ORDER IS COMPLETE?

You’ll see a confirmation page after you complete your shopping experience. Then you’ll receive a confirmation e-mail detailing the items purchased, estimated ship date and final cost.

23)WHAT IF FORGET MY PASSWORD?

To find your information, click on Forgot Your Password? in the My Account section found at the top of each webpage. Select the "Forgot Your Password" link and you’ll then be taken to a new page in which you can enter a new password.

24) DO YOU ACCEPT COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Ladiesfashionsense.com welcome your comments and feedback regarding our web sites, our products, and our services. We do not, however, accept confidential information. Accordingly, all comments, feedback, ideas, suggestions disclosed, submitted or offered to The Company using this Web sites or otherwise (collectively, "Comments"), are not confidential and will become and remain The Company's property. The disclosure, submission or offer of any Comments constitutes an assignment to The Company of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

25) DO YOU PAY DUTIES FEES ON CANADIAN ORDERS/ INTERNATIONAL ORDERS

All Canadian and International orders will incur a customs fee payable at point of pick-up. Please contact your local customs office to determine customs costs. You are responsible for any duties, tariffs, customs charges or additional charges levied by your country of entry. 

Furthermore, Ladiesfashionsense.com is not responsible for any additional charges once the items you have ordered have left the United States. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return shipping charges that may be incurred by Ladiesfashionsense.com  
When the returned merchandise is received by Ladiesfashionsense.com, your card account will be credited for the merchandise less all shipping charges. If you have questions regarding customs or duties charges and procedures in your country, it is your responsibility to research this information prior  to placing your order.
26)ARE THESE PRICES FOR REAL?

Yes, our prices are for real. We get the highest quality , most fashionable clothes and offer them at the lowest price that we can. We believe that fashion and style are essential to fashionistas and they can be stylish

without breaking the bank.
27)WHAT SECURITY FEATURES DOES YOUR SITE HAVE ?

We use industry-standard SSL (Secure Socket Layer) to encrypt the transmission of your credit card and other information collected during shopping & financial transactions City Max and Ladiesfashionsense.com take your security seriously and take reasonable steps to protect your information. To learn more about these security steps, please read the Security Information in the citymax.com Privacy Policy.

28)HOW DO I GET A PAYPAL ACCOUNT?

It's easy to get a PayPal account. Go to Paypal.com. From the PayPal account registration page, select Personal or Business Account, then choose the country you live in. Next, on the PayPal Account Sign Up page, enter your information, and then click Sign Up. 

29)WHICH PAYPAL ACCOUNT IS RIGHT FOR YOU?

A PayPal Personal Account is the right choice if you're a buyer:

  • Shop securely on merchant websites and eBay
  • Make purchases with your credit card, debit card, or bank account
  • Send money to friends, family, or anyone with an email address 
  •  Receive money through bank account payments
30)WHY BUYERS PREFER PAYPAL TO ANY ALTERNATIVE

 

  • PayPal is always free to use for buyers. Plus setting up a PayPal account is simple. Sign up today
  • Faster than sending money orders or checks in the mail, no standing in line at the bank or post office
  • Choose to fund payments with your credit card, debit card, or bank account
  • PayPal keeps your financial information private. When you pay using PayPal, the seller never sees your credit card or bank account numbers
  • PayPal is accepted by merchants worldwide

 

31)WHY WHEN I CLICK THE VeriSign LOGO IT DOES NOT SAY Ladiesfashionsense.com?

You may notice when you click to checkout on the  website that you are redirected to the URL https://www.secure.systemsecure.com.  The company info for the VeriSign certificate is our web host company and our VeriSign Certificate is shared by all our members.  All checkout pages are secure.

32)CAN I PAY BY CASH?

Yes, you can pay for your online purchase with CASH -- no credit card required. Simply buy a PaidByCash Virtual Card for any amount you wish at over 60,000 neighborhood locations near you, and spend it online  at Ladiesfashionsense.com

33)WHAT IS PaidByCash?

Retail Expansion Network operates PaidByCash, a patent pending e-commerce service with more than 60,000 affiliated retail stores nationwide that enables any online shopper to pay with cash with a Virtual MasterCard® Card. Visit www.Paidbycash.com for more information

34)WHAT PAYMENT METHODS DO YOU USE?
We gladly accept Visa, Mastercard ,Discovery and American Express ( Through Paypal), Money Order and Certified Checks,Google Checkout,PaidByCash
35)DO YOU SHIP TO U.S. PROTECTORATES?

Yes, we deliver to most U.S. Protectorates including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau and the U.S. Virgin Islands.

36)I'M NOT GOING TO BE HOME TO SIGN FOR MY PACKAGE. IS THAT OK?

Please note that all orders over $400 require a signature upon delivery.

37)What if I have a question before placing an order?

If you need information before you buy, you can contact us via our contact form or via Customersupport@ladiesfashionsense.com. We do our best to answer all questions as soon as possible. We normally reply to all requests during our normal business hours (M-F). If you did not receive a reply, please check to see if our email is blocked by your spam filter.

38) Are You Paypal Verified?

Yes, just click on the Paypal Verified seal and you will be redirected to the Paypal website where you view our company information.

39)Does Ladiesfashionsense.com have any special technical requirements?

Ladiesfashionsense.com is designed for use with the latest versions of Internet Explorer (version 6 or greater for Windows XP or Windows 2000) or Firefox (version 1 or greater for Windows XP, Windows 2000 or MacOS X). You may experience technical difficulties ordering from Ladiesfashionsense.com if you are using older browser versions. Ladiesfashionsense.com was optimized for use with a 1024?768 browser setting.

Shopping on Ladiesfashionsense.com requires that your browser has cookies and JavaScript enabled in your browser's preferences. We recommend downloading the most current version of Internet Explorer or Firefox to fully experience our site. To view our interactive features, we recommend that you download the most current version of Adobe® FlashTM Player. You can download itatwww.adobe.com.

40) WHY DOES YOUR WEBSITE LOOKS DIFFERENT IN DIFFERENT BROWSERS?

Each browser, and browser version, operate slightly differently.  If both your browsers are of the most recent version (e.g. Firefox 3.0 or newer, IE 9.0 or newer), the site should look identical.

All browsers are created by different companies and the companies do not coordinate with each other on what they offer. For example some javascript code may be specific only to one browser. As well, older versions of browsers may show a different font or change your format although all your content will still be there.

Fortunately, about 80 to 90% of web surfers are on Firefox or IE and have one of the latest versions. It is free to upgrade both.

42) I AM HAVING PROBLEMS WITH THE LADIESFASHIONSENSE WEBSITE.

If you are having problems accessing the website please check your browser first to ensure it is compatible with the website. If the problem persists then copy and paste any error messages you are receiving into an email to our customer services team.

 

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