Ladiesfashionsense.com is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours from our warehouse, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.

Order Cancellation Policy

Ladiesfashionsense.com is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns.If you wish to cancel your order for any reason, please sign into your member page and do so while the option is active. If the option is no longer available to cancel online, please call us so we may attempt to cancel your order before it is processed and/or shipped. For more detailed information on our order cancellation policies, please review our Order Cancellation Information Page and feel free to contact us if there are any questions.

>>>>In the event a customer wants to cancel an existing order, there may or may not be a cancellation fee.

Please Note: orders are generally processed through our system within 24 hours, so we may be unable to cancel your order before it is shipped. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If the order is still pending and we have not process your credit card, there is no fee to cancel an item
If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit.This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee.
This fee covers both the fees we incur when we charge and then credit a cancelled order.
If an order has been processed and packed to ship, it may not be possible to cancel that order.
If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
If an order has been shipped then ALL return fees will be at the customers expense.
Customers will only receive a refund for the amount charged of the items returned, not for original shipping costs

Detailed responses to the most frequently asked questions regarding our Order Cancellation Policy are shown below:

How do I know if my cancellation request was successfully completed?

Ladiesfashionsense.com customer service representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you via email .

Please note that if you do not receive a confirmation from a Ladiesfashionsense Representative, we may have already processed and/or shipped your order and are unable to cancel. For more information, please contact us.

What happens if my order has already shipped?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. However, items may be returned within 21 days per the terms of our Return Policy . Please note that customers are responsible for all charges associated with the return of goods back to www.Ladiesfashionsense.com.

Note: Please allow up to 10 business days for your return to process from receipt of the returned merchandise.

Why was my order cancelled without my permission?

Ladiesfashionsense reserves the right to cancel your order for any reason. If your order is cancelled, you will receive a notification via email or phone with alternative options provided, if possible.

Please note that some of the reasons your order may be cancelled include, but are not limited to:

>>>The ordered item cannot be shipped to you due to U.S. Government Regulations
>>>Additional information needed to process the order was not provided in a timely manner
>>>The item has been discontinued or is no longer available

Are there any circumstances where an order cannot be cancelled?

Ladiesfashionsense.com is unable to adjust or cancel orders once processed and/or shipped. For more information, please check the item's specific product page or contact us.

What if I still have additional questions regarding the Order Cancellation Policy?

Please feel free to contact us via email if you have any questions.

How do I get a coupon code?

We offer many promotional codes on our Blog, Facebook and Twitter pages. We also offer a 15% coupon code for customers who sign up for our newsletters. Like, follow, and sign up now to be the first to know about our sales and promotions!

How to order

Shopping online with Ladiefashionsense.com is a quick and easy process. It's made faster if you've filled out all the sections in MY ACCOUNT so much of your account and address information can be pre-populated for your order. In this section of the help area, we detail the different types of orders and how to complete each step. If you need extra help, or find your query isn't answered here, contact us contact our Technical Support Team and they'll talk you through it.

Ordering is done via your shopping basket, which you can access via the MY BASKET link at the top right of each page. You can add items to the basket by using any of the search methods, entering a quantity, checking the ADD TO BASKET check box against one or several products and clicking the ADD TO BASKET button. You can change quantities and delete items in your basket as necessary. When you're satisfied with your order click the PROCEED button.

To complete the ordering process you can choose how you'd like to pay, where you'd like your order to be sent and other information such as creating a delivery schedule of your products for some time in the future.

5-Step Checkout

When you have added all the items you require to your basket and are ready to CHECKOUT, press the GO TO CHECKOUT button on the right hand side of your basket to enter the 5-step buying process.

Payment Type

Here you choose how you want to pay for your order. The choices are credit / debit cards or paypal. Once you have made your selection, populate the details as necessary and click on PROCEED TO DELIVERY to move to the next step.

Delivery

If you have previously populated your delivery address within MY ACCOUNT you can select your desired address by clicking the SAVED ADDRESS box and selecting the one you want. Alternatively you can fill out the details during this step and save it for future use.On the right hand side of the screen you can select delivery options, delivery type and add notes for the carrier and comments that will appear on the dispatch note. At this point you can also check a box under the billing address to stipulate this as the invoice address. When you are happy with the details press PROCEED TO INVOICING.

Invoicing

Again, if you have previously filled out this information within MY ACCOUNT this section will be pre-populated by default and you will only have to review the details. If you are processing your first order simply fill in the required invoice address fields and payment method details and PROCEED TO REVIEW ORDER.

Review Order

This is your last chance to review and edit your order before you submit it. This page will display all details relating to your order. If you want to edit any part of your order simply click EDIT within the appropriate section you want to amend, or click on the relevant step on the timeline at the top of the page to jump back to the step you want to amend. Before you can submit an order you will need to ensure that the TERMS AND CONDITIONS box has been ticked. If you are happy, click CONFIRM ORDER.

Confirmation

Once you submit your order an on screen prompt will confirm your order has been sent to us. You will receive a confirmation email including your order details and the order reference number. Once your order has shipped , you will receive a shipment notification along with a tracking number via email.

CCV Number - Additional Security during Payment

Look on the reverse of your credit card. If there is a 3 digit number in the signature strip of your card, please enter this in the space provided for CCV number (Credit Card Verification Number). This assists us with additional security checking. For more information or help about your CCV number contact us

Order Acknowledgement

The ORDER ACKNOWLEDGEMENT page is displayed after clicking SUBMIT ORDER on the ORDER SUMMARY page. The order status, to the top right of the page, says Submitted. An order confirmation number is also displayed for your order. You can print this page, by either clicking the print icon on your browser menu or select Print from the File menu. You'll also be sent an email confirming receipt of your order.

Order cancellation

An order can only be cancelled by contacting us . Due to the efficiency of the Internet ordering process it may not be possible to prevent the delivery of these items. However you can take advantage of our 21 day no quibble guarantee for return of items.

Delivery and returns

We offer a range of standard and express delivery options and have a 21 day returns policy. See our terms and conditions for more details.

Delivery information

Our standard delivery option is free same day dispatch, allow up to 5 days for delivery (terms and conditions apply). For more urgent deliveries, special timed delivery options are available which you can select via the delivery details page when ordering. On orders received before 7.00 pm Monday to Friday or midday on Saturdays, we endeavour for all of them to be dispatched on the same day.

BROWSER SUGGESTIONS

Compatible Browsers

We recommend using the latest version of Firefox, Internet Explorer, Safari, or Chrome.Browser Requirements

To make a purchase from Ladiesfashionsense.com, you must use a browser that is SSL-compliant and has a secure mode.

When your browser is in secure mode, you will notice an unbroken key or closed lock at the bottom of your browser application. Also, your browser preferences must be set to accept cookies, and you must have JavaScript enabled.

ENABLING JAVASCRIPT Windows Users Firefox

1. From the "Tools" menu at the top of the browser, select "Options"

2. Click the "Content" tab.

3. Check the box next to Enable JavaScript.

4. Click OK.

5. Refresh the current page for the changes to take effect.Internet

Explorer

1. From the "Tools" menu at the top of the browser, select "Internet Options".

2. Click the "Security" tab.

3. Click the "Custom Level" button.

4. Scroll to the set of options under the "Scripting" heading.

5. Set each option to "enable."

6. A box will appear; click the "Yes" button.

7. Click the "OK" button on the "Internet Options" window that is still open.

8. Refresh the current page for the changes to take effect.

Mac Users Firefox

1. From the "Firefox" menu at the top of the browser, select "Preferences".

2. Click the "Content" tab.

3. Check the box next to Enable JavaScript.

4. Click OK.

5. Refresh the current page for the changes to take effect.

Safari

1. From the "Safari" menu at the top of the browser, select "Preferences".

2. Click "Security".

3. Check the box next to Enable JavaScript.

4. Close the window.

5. Refresh the current page for the changes to take effect.Note: Your browser stores many of its settings. The best way to ensure changes take effect is to close browser completely and then restart it.

COOKIES

If you are having trouble browsing the site, it is possible that you did not accept or are blocking the return of cookies issued by Ladiesfashionsense.com. A cookie is a small piece of information that is stored by your browser on your computer's hard drive or in its memory. Our site uses cookies to speed navigation. We use session cookies to maintain your session from page to page.

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